Sale, Ordering and Payment Policy
Ordering Policy
Order Placement
- When placing an order with Cuenca CuckooPro, the customer (“Customer”) acknowledges and agrees to be bound by the terms and conditions outlined in this Ordering Policy and the Norwegian standard sales conditions for consumer purchases of goods over the Internet.
- To place an order, Customers can visit our website at [Your Website URL], browse our selection of products, and follow the instructions for adding items to the shopping cart.
Product Information
- We provide accurate and comprehensive information about our products, including their main characteristics, prices, and any applicable taxes or fees.
- Customers are encouraged to review the product details, including size, color, and specifications, to ensure they are making an informed purchase.
Pricing
- All prices listed on our website are inclusive of applicable taxes and fees. Shipping costs will be calculated separately based on the Customer’s location and shipping method.
Confirmation of Order
- After placing an order, Customers will receive an email confirmation with the details of their order.
- This confirmation email does not constitute a binding contract until the order is accepted and processed by Cuenca CuckooPro.
Cancellation of Orders
- Customers have the right to cancel an order before it has been processed and shipped. To cancel an order, please contact our customer support team at [Your Contact Information] as soon as possible.
Delivery and Shipping
- Cuenca CuckooPro will endeavor to deliver orders within a reasonable time frame as specified by Norwegian law. The specific delivery times may vary depending on the shipping method and the Customer’s location.
- Shipping costs will be clearly communicated to the Customer at the time of order placement and may vary depending on the shipping method selected.
Returns and Refunds
- Customers have the right to return goods that are faulty or do not conform to the contract within a reasonable time frame, as stipulated by Norwegian law.
- For returns, Customers should contact our customer support team at [Your Contact Information] to initiate the return process.
- Cuenca CuckooPro will provide refunds, including the purchase price and standard shipping costs, in accordance with Norwegian law.
Contact Information
- For any inquiries, order-related questions, or complaints, Customers may contact Cuenca CuckooPro at: cuckoopro1@cuckoopro.com
Governing Law and Jurisdiction
- This Ordering Policy is subject to Norwegian law, and any disputes arising from it will be under the jurisdiction of the Norwegian courts.
Conflict Resolution
Contact Information
- In the event of a conflict or dispute arising from a purchase with [Your Company Name], please contact our customer support team at cuckoopro1@cuckoopro.com
Customer’s Rights
- The Customer has the right to raise any concerns or complaints related to the purchase, delivery, or quality of the goods.
- Cuenca CuckooPro is committed to abiding by Norwegian consumer protection laws and regulations.
Initial Contact and Resolution
- Upon receiving a complaint or conflict, Cuenca CuckooPro will acknowledge receipt of the complaint within [timeframe as required by Norwegian law] days.
- We will work diligently to resolve the conflict in an amicable and timely manner.
Mediation or Arbitration
- If the conflict remains unresolved, the Customer and Cuenca CuckooPro may agree to engage in mediation or arbitration to reach a resolution.
- Mediation or arbitration can be pursued through a neutral third party or a dispute resolution organization as agreed upon by both parties.
Legal Remedies
- In the event that mediation or arbitration does not lead to a resolution, and the conflict remains unresolved, the Customer may have the right to pursue legal remedies through the Norwegian legal system.
Record Keeping
- Cuenca CuckooPro will maintain records of all conflict resolution efforts, including correspondence and agreements, in accordance with Norwegian law.
Governing Law and Jurisdiction
- This Conflict Resolution Policy is subject to Norwegian law, and any disputes arising from it will be under the jurisdiction of the Norwegian courts.
Payment Policy
This Payment Policy governs the terms and conditions of payment for consumer purchases of goods through our online store in accordance with the Norwegian Standard Sales Conditions for Consumer Purchases Over the Internet.
Payment Timing
Payment Methods
We accept the following payment methods for online purchases:
- Credit or Debit Card: We accept major credit and debit cards such as Visa, MasterCard, and American Express. Your card information is securely processed through a trusted payment gateway.
- Other Electronic Payment Methods: We may offer other electronic payment methods, such as PayPal, depending on your location and preferences. Check our website for available options during the checkout process.
Payment Security
Your payment information is important to us. We employ industry-standard security measures to protect your data and ensure secure transactions. All online payments are encrypted and processed securely.
Currency and Pricing
All product prices and transaction currency are displayed in Norwegian Krone (NOK) unless otherwise specified. Prices may include applicable taxes, shipping fees, and any other charges. We reserve the right to change prices and payment methods at our discretion.
Payment Confirmation
You will receive an email confirmation once your payment is successfully processed. This confirmation will include details of your purchase and an order reference number. If you do not receive an email confirmation, please contact our customer support.
Invoice Payment
Cancellations and Refunds
For information regarding order cancellations, returns, and refunds, please refer to our “Returns and Refunds Policy,” which is also governed by the Norwegian Standard Sales Conditions.
Payment Disputes
In case of any disputes related to payments, please contact our customer support team to resolve the issue. We aim to address payment disputes promptly and in accordance with Norwegian consumer protection laws.
Age Restriction
Amendments to Payment Policy
We reserve the right to amend or update this Payment Policy at any time. Any changes to the policy will be posted on our website, and the revised policy will apply to all transactions made after the date of the change.
By making a purchase through our online store, you agree to abide by this Payment Policy, the Norwegian Standard Sales Conditions for Consumer Purchases Over the Internet, and all other terms and conditions outlined on our website.
Please review our full Terms and Conditions, including our Privacy Policy, for a complete understanding of your rights and obligations as a consumer.
Address: Sollerudveien 7c, 0283 Norway
Email: cuckoopro1@cuckoopro.com
